Responsible Gaming Guide

Making sure that you gamble responsibly is really important for all online casinos, as well as for yourself. They want you to have fun, but also stay in control of how much you gamble.

Online casinos try to create an environment where you can enjoy yourself while keeping track of how much you are putting at stake. Online Casinos’ commitment to responsible gaming is unwavering and they aim to ensure that you enjoy their platforms in a safe and controlled manner.

This page talks about how they do this and why it's important for you to have a good time while being careful about gambling too much.

Setting Limits

Top online casino sites understand the importance of responsible gambling, so they offer various limits that help you to manage your finances while betting. These limits help you to avoid excessive gambling and maintain control over your spending and time spent on betting websites.

In the ‘Responsible Gaming' section of online casinos, you'll find options to set different types of limits. These could include limits on deposits, betting amounts, or even total time spent on the site.

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For instance, you might choose to limit yourself to depositing no more than a certain amount per day or week or decide on a maximum time limit for your gaming sessions. These limits are designed to promote a balanced and enjoyable online gaming experience.

Listed below are some of the limits that online casinos allow you to set across while playing on their platforms:

  • Deposit Limits: You have the option to set your deposit limits, whether daily, weekly, or monthly. This helps you to manage your spending responsibly.
  • Loss Limits: To prevent excessive losses, top online casino sites can set predefined loss limits, ensuring you stay within your financial comfort zone.
  • Time Management: Managing time spent on gaming is important. You can set session duration limits to strike a healthy balance between gameplay and your personal life.
  • Reality Check Alerts: Regular reminders during gameplay help you stay mindful of your session duration, enabling you to assess and manage your gaming habits effectively.

Self-Exclusion and Removal

Self-exclusion and removal options in an online casino are crucial tools that help you to control your gambling habits.

Self-exclusion is a voluntary process where you can restrict yourself from accessing the casino's services for a specified period. It's typically a responsible gambling measure designed to help you if you feel that you are getting addicted to it.

When you choose to self-exclude, you're usually asked to select the duration of exclusion, which can range from weeks to months or even years. During this period, the casino site will ensure that your account remains inaccessible for gambling activities.

This means you won't be able to log in, deposit money, or play any games.

The process might differ slightly depending on the platform, but generally, it involves a few steps:

  1. Initiating Self-Exclusion: You'll need to visit the responsible gambling section or contact customer support to request self-exclusion.
  2. Duration Selection: Decide the duration of exclusion that suits your needs.
  3. Account Lock: Once confirmed, your account will be locked for the specified duration.

When it comes to removal, this usually involves lifting the self-exclusion before the chosen period ends. However, this choice is totally up to the gaming platform. During this time, the casino ensures you have space to reconsider before regaining access to your account.

How to Reopen a Closed Account?

If you've self-excluded, your account will remain inaccessible until the self-exclusion period ends as per your initial request. This measure is in place to uphold responsible gaming practices and ensure your well-being.

In the event of a complete account closure, opening a new account might be an option. However, this is subject to the platform's specific policies.

It's recommended to reach out to customer support to inquire about the possibility of creating a new account.

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Why is My Casino Account Restricted?

One common reason for an account restriction is when you voluntarily initiate self-exclusion. This measure is taken to ensure responsible gaming and safeguard your well-being.

Here are some of the most common reasons why your account can be restricted:

  • Self-exclusion: Self-exclusion allows you to take a break from gambling for a specific period. Till that time you will not be able to use your account.
  • KYC: Another potential reason for an account restriction might be pending KYC verification. This process involves verifying your identity by submitting specific documents as per the platform's regulatory requirements. Until the KYC process is completed and the necessary details are verified, account access might be temporarily restricted for security purposes.
  • Geographical restrictions: Geographical restrictions are implemented to ensure compliance with laws, uphold licensing agreements, and practise responsible gambling practices.
  • Age requirements: The minimum age requirement for opening an account on betting platforms is 18. So, if you are below that age you will not be able to use your account.

To seek further clarification about the specific reason for the restriction of your account, reaching out to customer support is recommended. All the top casino sites have customer executives available 24/7.

Gaming Authorities

Gaming authorities are regulatory bodies that oversee and control casinos, and online gaming platforms. Their primary role is to ensure fair play, protect you from fraud, and promote responsible gaming practices.

When it comes to online casinos, a key aspect of gaming authorities' oversight is ensuring that they adhere to responsible gaming principles. Online casino websites licensed in Europe are subject to particularly strict regulations regarding responsible gaming.

European gaming authorities like the UK Gambling Commission, the Malta Gaming Authority, and the Gibraltar Regulatory Authority are known for their stringent standards and rigorous enforcement.

Some of the best known gaming authorities are:

  • United Kingdom Gambling Commission
  • Curacao Gaming Control Board
  • Malta Gaming Authority
  • Gibraltar Regulatory Authority
  • Isle of Man Gambling Supervision Commission
  • Philippines Amusement and Gaming Corporation
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Can I Use VPN to Access Online Casinos?

Using a VPN (Virtual Private Network) to access online casinos can be a complex issue, and the legality and risks associated with it depend on a few factors:

  • Jurisdiction and Laws: The legality of using a VPN to access an online casino largely depends on the laws of the country where you are located. In some countries, online gambling is illegal or heavily regulated, and using a VPN could be considered illegal.
  • Casino's Terms of Service: Most online casinos have specific terms of service that prohibit the use of VPNs to access their platform. Violating these terms can result in the suspension or termination of your account.
  • Payment and Withdrawal Issues: Online casinos may require verification of your location for payment processing. Using a VPN can lead to complications or delays in deposits and withdrawals.

How to Change Personal Information?

Generally, updating or modifying your details is a straightforward process, but not all information is editable. You have the flexibility to change your currency, username, and password.

However, your name and date of birth, crucial information provided during registration, cannot be altered. These details must correspond with the ones in your official documents.

Read our guide on changing personal details to find out how to change some of the most common account settings.

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